At BlissGlows, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 15-day return policy from the date your order is delivered.

To be eligible for a return, your item must:

• Be returned within 15 days of delivery.
• Be unused or in its original condition.
• Be returned in its original packaging with all included accessories.

To request a return, please contact us at:

contact@blissglows.com

Our support team will review your request and provide you with detailed return instructions, including the return shipping address.

Please do not return any item without first contacting our customer support.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the product:

• Arrives damaged or defective.
• Arrives with the wrong item due to our error.

Return shipping costs are non-refundable.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos or videos clearly showing the issue

After verification, we will provide a replacement or a full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.

After 24 hours, your order may already be in processing or shipped. In this case, it cannot be cancelled, but you may request a return after receiving your order according to this policy.

To request a cancellation, please contact us immediately:

contact@blissglows.com

Sale Items

Items purchased during clearance sales, liquidation sales, or marked as Final Sale are not eligible for refunds unless they arrive damaged or defective.

Shipping

Orders are processed within 1–3 business days (Monday through Saturday).

Orders placed before 6:00 PM China Standard Time (UTC+8) are generally processed the same business day.

Orders are shipped using trusted international logistics partners, including YunExpress.

Estimated delivery time to the United States is 7–12 business days after shipment.

Please note that delivery times are estimates and may occasionally vary due to customs inspections, weather conditions, public holidays, or carrier delays beyond our control.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, tariffs, or other government fees required by their country.

These charges are determined by your local customs authority and are not included in your order total.

Incorrect Address or Unclaimed Packages

Please ensure your shipping address is accurate before completing your order.

If a package is returned because of:

• An incorrect or incomplete shipping address,
• Failure to pay customs or import fees,
• Failure to collect the package,
• Refusal of delivery,

the customer will be responsible for any additional shipping costs required to resend the package.

If you choose not to have the order reshipped, a refund may be issued after deducting any shipping, return, or handling costs incurred.

Contact Us

If you have any questions regarding this policy, please contact our Customer Support Team.

Email: contact@blissglows.com

Our customer support team is available to assist you and will respond as quickly as possible.